Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Scope

You understand and acknowledge that Vivahamala.com (Vivaha Mala) acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. Vivaha Mala is a brand owned by Matrimony.Com Limited which owns, retains and has complete rights in Vivaha Mala and the Vivaha Mala Website /App Service.
Vivaha Mala acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of Vivaha Mala’s already registered users, for seeking prospective lawful matrimonial alliances for themselves. Vivaha Mala retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of Vivaha Mala are classified broadly on the basis of language and region for the ease and convenience of its member / customer. Vivaha Mala Members are provided with free/paid access for searching profiles from the database of Vivaha Mala, as per the partner preference set by you (on the Website/Applications -(App) and you can shortlist the profiles in which you are interested .

1. Eligibility :

A) Vivaha Mala Membership and rights of admission is reserved solely for :
I. Indian Nationals & Citizens.
II. Persons of Indian Origin (PIO).
III. Non Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.
B) Further in capacity as Vivaha Mala member you confirm that you are :
I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin
C) In case you are a Registrant of the prospective bride/ bridegroom and has created profile in Vivaha Mala Website/App on behalf of them or is accessing the Vivaha Mala Website/App on behalf of them implies that you have taken their consent for their profile creation in Vivaha Mala and for accessing the Vivaha Mala Website/App.

2. Registration

We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if Vivaha Mala requires additional details you agree to provide it.
B. If at any point of time Vivaha Mala comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, Vivaha Mala shall have full right to suspend or terminate (without any notice) your Vivaha Mala membership and forfeit any amount paid by you towards Vivaha Mala membership fee and refuse to provide Vivaha Mala service to you thereafter.
C. Vivaha Mala also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the Vivaha Mala members in their profile.
D. Registration of duplicate profiles of the same person is not allowed in Vivaha Mala Website/App. Vivaha Mala shall have full right to suspend or terminate (without any notice) such duplicate profile.

3. Account Security

You are responsible for safeguarding the confidentiality of your Vivaha Mala login credentials such as your user id, password, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.

4. Role and Responsibility of Vivaha Mala

A. Vivaha Mala reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered Vivaha Mala members within website(s) of Vivaha Mala..
B. Vivaha Mala's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.
C. The profile search conducted by any Vivaha Mala member and the matches shown thereof are automatically generated by Vivaha Mala, and based on the partner preference set by you. In the event of Vivaha Mala member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.
D. Vivaha Mala does not prohibit any Vivaha Mala member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
E. Vivaha Mala cannot guarantee or assume responsibility for any specific results from the use of the data available from the Vivaha Mala service or from other matrimonial websites owned by Vivaha Mala including community based websites..
F. Vivaha Mala shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.
G. Vivaha Mala cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the Vivaha Mala servers.
H. Vivaha Mala do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

5. Role and Responsibility of Vivaha Mala Member

A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.
B. Any information / data required by Vivaha Mala for using the Vivaha Mala services shall be provided by the Vivaha Mala Member, as and when so sought by Vivaha Mala.
C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. Vivaha Mala shall not be liable for short coming due to any misrepresentations made by any of its Vivaha Mala members.
D. To get better search results, Vivaha Mala Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and Vivaha Mala shall retain their right under clause 2 (b) of this terms and conditions.
E. Vivaha Mala members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and Vivaha Mala shall retain their right under clause 2 (b) of this terms and conditions.
F. Vivaha Mala Members are advised to refrain from :
i. Entering into any financial transactions with prospects. Vivaha Mala Members shall not seek financial help or provide financial help from / to the other Vivaha Mala Members
ii. Using abusive language when they communicate with the other Vivaha Mala Members
iii. being discriminative or using racial comments etc.
iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
v. Entering into physical relationship with any prospect before marriage.
vi. violating any law for the time being in force.
vii. From mentioning details of other matrimonial services while sending personalized messages
G. The Vivaha Mala members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free Vivaha Mala member, and in the event you have availed paid Vivaha Mala package, you can send personalized messages to prospects to show your expression of interest/replies. Vivaha Mala member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.
I. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.
J. If the Vivaha Mala Member fails to update in Vivaha Mala website/App, any change in the particulars furnished in their profile/ then the Vivaha Mala membership may be suspended by Vivaha Mala at its sole discretion.
K. Vivaha Mala member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate Vivaha Mala for removal/deletion of their profile.
L. Vivaha Mala Members agree to use secure devices, software and networks in a private place for accessing the Vivaha Mala services.
M. Vivaha Mala member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in Vivaha Mala Website/App.
N. Vivaha Mala Members shall not probe, scan or test the vulnerabilities of the Vivaha Mala Website/App or any network connected to the Website/App nor breach the security measures instituted by Vivaha Mala.
O. You shall also not make any payment / transfer any amount to account of any Vivaha Mala employees. All payments shall be made only to Vivaha Mala account.
P. Vivaha Mala members are expected to approach Vivaha Mala to resolve their complaints and grievances and shall not air their grievance/complaints in social media.

6. Customer Care / Customer Service

In the event you come across any concerns in our service, then please be free to contact us:
Email ID : Info@Vivahamala.com
Contact No : +91-9395103999
Address : HINDU MALA VIVAAHA PARICHYA VEDHIKA #1-24-26 Venkatapuram Lothukunta Behind Hanuman Temple Near Andhra Bank, Indira Nagar Colony, Alwal, Secunderabad, Telangana 500015.

7. Medium of Communication to Vivaha Mala Members

A. Vivaha Mala member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through WhatsApp messages from Vivaha Mala or other portals owned by Vivaha Mala or their alliance partners.
B. Vivaha Mala by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. Vivaha Mala member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. Vivaha Mala Member further confirms that even if Vivaha Mala Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from Vivaha Mala either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
C. You are also entitled to set up your communications frequency from Vivaha Mala, like - only on weekends or fortnightly etc. You may also opt for not getting any call from Vivaha Mala by ticking the appropriate box in the Website/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.

8. Confidentiality

Any feedback you provide to Vivaha Mala shall be deemed to be non-confidential. Vivaha Mala shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) Vivaha Mala member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from Vivaha Mala for the feedback under any circumstances.

9. Privacy of Membership

To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to Vivaha Mala and other websites owned by Vivaha Mala, the personal information / data provided to us by you during the course of usage of Vivaha Mala will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns Through our Costumer Care

10. Disputes between Members

A. Vivaha Mala Members are solely responsible for the communications (through any medium) with prospect or vice versa. Vivaha Mala expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any Vivaha Mala members inter se via e-mail, chat, interaction, Whatsapp or any other medium of communication between Vivaha Mala members either using website /App or otherwise.
B. Vivaha Mala has no obligation, to monitor any such disputes arising between the Vivaha Mala members, and Vivaha Mala shall not be party to any such dispute/litigation etc.
C. Vivaha Mala is not a broker or the agent of any Vivaha Mala member, and Vivaha Mala does not partake in the exchange of any kind of discussion between the Vivaha Mala members and prospects or the results of their discussion.

11. Limitation of liability

A. Vivaha Mala or its Office bearers shall under no circumstances be liable or responsible to the Vivaha Mala member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/App/Third Party Website services.
B. Vivaha Mala informs you that the exchange of profile(s) through or by Vivaha Mala should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the Vivaha Mala member, from/ or by Vivaha Mala.
C. Notwithstanding anything to the contrary contained herein, Vivaha Mala's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Vivaha Mala, for any specific Vivaha Mala paid package, and no further.

12. Vivaha Mala will not be liable in case of any wrong/improper match made due to unavailability of profiles from Vivaha Mala/Vivaha Mala’s owned other websites.

13. Vivaha Mala or its office bearers shall under no circumstances be liable, if any, for the Vivaha Mala member entering into financial transaction with any other Vivaha Mala Member or any third party.

14. Vivaha Mala or its office bearers shall under no circumstances be liable, if any, for any Vivaha Mala members not responding/reciprocating when you approach them for matrimonial alliance

15. Class Action Suits

You acknowledge and confirm that you will not bring or participate in any class action or other class proceeding in connection with any dispute with Vivaha Mala. Further neither you nor Vivaha Mala agrees to class arbitration.

16. General

In the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the Vivaha Mala services as per clause 2 (b) of these terms and conditions.

17. Notwithstanding anything contained herein, Vivaha Mala reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on Vivaha Mala/website/App (once such instance come to Vivaha Mala notice) in order to ensure, that proper consent has been obtained by you , prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person’s (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. Vivaha Mala also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our Vivaha Mala website/App as a means of communication while sending messages to other Vivaha Mala members regarding their profile identity in other matrimonial websites.

18. Once your paid membership expires, you cannot avail the unexpired balance phone call count/ unexpired SMS . Similarly, you cannot access the already viewed Vivaha Mala member(s) contact information unless you renew your account within 30 days

19. However on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry.

20. In case of conflict between the terms and condition of Website/App and terms and conditions of any other website including other websites of Vivaha Mala, the terms and condition of Vivaha Mala Website/App shall prevail for the service provided through this Website/App.

21. Disclaimer

A. Your access to and use of the Vivaha Mala Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE Vivaha MalaSERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, Vivaha MalaDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Vivaha Mala does not warrant that the Website/App, its servers, or e-mail sent from Vivaha Mala are free of viruses or other harmful components. Vivaha Mala will not be liable for any damages of any kind arising from the use of this Vivaha Mala Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
B. Vivaha Mala does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using Vivaha Mala services (both paid and free).
C. Notwithstanding anything contrary contained anywhere, under no circumstances, Vivaha Mala shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:
i. any act or omission done by Vivaha Mala/Vivaha Mala/payment gateway/alliance partner etc.;
ii. any untrue or incorrect information submitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from Vivaha Mala);
iv. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;
v. any cybercrime attempted or committed by anyone and
vi. any incident of force-majeure or 'act of god'.
vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
ix. Vivaha Mala shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time
x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.
D. You expressly agree that your use of this Website/App is at your sole risk.
E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.

22. Indemnity

By using our Vivaha Mala services you agree to defend, indemnify, and hold harmless Vivaha Mala, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by Vivaha Mala. This defence and indemnification obligation will survive in perpetuity.

23. Termination

A. We in good faith reserve our right to terminate your Vivaha Mala membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you
I. seek physical / financial favors from our other registered members or
II. have provided incorrect information on our website/App or
III. have committed any fraudulent/ unlawful/ illegal activities through the use of our website/App or
IV. have violated this Terms and conditions or
V. have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another Vivaha Mala member created a profile on our website /App by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who’s profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner,
B. If Vivaha Mala receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.
C. Unless otherwise provided in these Terms and Conditions, Vivaha Mala membership may be terminated by Vivaha Mala / you without assigning any reasons by serving 7 ( seven) days written notice on the other, all amount paid till date by you to Vivaha Mala shall be forfeited.
D. Upon termination / suspension of Vivaha Mala membership, your right to use or access the Vivaha Mala Website/App Vivaha Mala services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the Vivaha Mala Services shall not relieve you of any obligations arising or accruing prior to such termination.

24. Jurisdiction and Applicable Law

The registration of Vivaha Mala membership and all Vivaha Mala services are deemed to have been entered into within the territorial Jurisdiction of Hyderabad, India.

25. Mode of Payment

A. Payment made by Payment Gateway Linked to our website Only.

26. Refund and Assignment

The payments made by any Vivaha Mala member to Vivaha Mala by way of membership / renewal fee / auto renewal are treated as non-refundable.