Vivahamala Matrimony Refund Policy

At Vivahamala Matrimony, we are committed to providing a satisfying experience for our customers. However, we understand that sometimes our services may not meet your expectations. In such cases, we offer a refund policy to ensure that you can request a refund if needed.

Eligibility for Refund

To be eligible for a refund, you must meet the following conditions:

You have not found a match through our services

You have not communicated with any potential matches

You have not used our premium services

You request a refund within the specified timeframe (see below)

Refund Timeframe

If you request a refund within 30 days of registration, you are eligible for a full refund

If you request a refund between 31-60 days of registration, you are eligible for a 50% refund

If you request a refund after 60 days of registration, you are not eligible for a refund

Refund Process

To request a refund, please follow these steps:

Click on "Refund Request" and fill out the form

Provide a reason for your refund request

Submit the form and wait for our response

Refund Payment

Refunds will be processed within 10-15 working days of receiving your refund request. Refunds will be made through the original payment method.

Exceptions

Refunds will not be given if you have found a match through our services

Refunds will not be given if you have used our premium services

Refunds will not be given if you have communicated with any potential matches

Changes to Refund Policy

We reserve the right to modify or change our refund policy at any time. Any changes will be effective immediately and will apply to all users.

If you have any questions or concerns about our refund policy, please contact us at [insert contact email or link].